Shipping
Shipping Policy
Thank you for shopping with us! Below is our detailed shipping policy to ensure a smooth and transparent process for our customers.
Shipping Availability
We currently ship only within Singapore.
Shipping Methods and Rates
We offer the following shipping methods:
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Tracked Mail (via Singpost)
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Estimated delivery time: 2-3 business days.
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Cost: $3
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Available for orders up to $30.
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Courier (via NinjaVan)
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Estimated delivery time: 2-3 business days.
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Will automatically be the main mode of courier if order is above $30.
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Cost:
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$4.50 for orders between 2kg to 4kg.
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$7 for orders between 4kg to 10kg.
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$12 for orders between 10kg to 20kg.
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Order Tracking
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Once your order has shipped, you will receive an email with tracking information.
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We will do our best to get your order shipped within 2-7 business days.
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Please allow 24-48 hours for tracking updates to appear after receiving your tracking number.
Lost, Stolen, or Damaged Packages
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We are not responsible for lost or stolen packages once they have been mailed out. Please contact the carrier directly in such cases.
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If your package is damaged during shipping, please contact us at kokujoys@gmail.com within 7 days of receiving the item with photos and a description of the issue.
Address Changes
Please ensure that your shipping address is correct at the time of purchase. Address changes after the order has been processed may not be possible.
If you have any questions or need assistance with your order, please contact us at kokujoys@gmail.com. Thank you for choosing us for your purchase!